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Thank you for your interest in the Olympic Games Tokyo 2020. We have an important notice to customers who purchased tickets for the following session.
As was previously announced, it was approved during the IOC Executive Board on 4 December 2019 that the venue of Athletics (Marathon) would be changed to Sapporo Odori Park.
Regarding the Athletics (Marathon) session, TOATM02, the competition location will be changed as noted below. Tickets for this session will not be sold.
Date and Time: 7:00 – 9:45 (JST), Sunday 9 August 2020 Venue: Sapporo Odori Park Sport/Event: Men’s Marathon Final
The tickets purchased for Men’s Marathon will be refunded in full.
|Refund Amount Please refer to the following details regarding the refund amount. Please note that certain conditions may apply.
■Convenience store payment fee: JPY 432 per order * Applicable for those who purchased only this session and selected “convenience store payment”.
■Delivery fee: JPY 864 per order * Applicable for those who purchased only this session, and selected “paper ticket (home delivery)” .
■Printing fee: JPY 324 per ticket * Applicable only for those who selected “paper tickets (home delivery)” |Refund Method: Postal Transfer Payment Certificate STEP 1: Check the delivery address The payment certificate will be issued by Japan Post Bank and sent to the name and the address registered in your TOKYO 2020 ID by mail. Please check your delivery information no later than Monday 9 March 2020 from TOKYO 2020 ID. * Please note that it is different from the address in the “My Ticket” page at Official Ticket Website.
STEP 2: How to receive the payment certificate/convert it into cash The payment certificate will be sent in early April from JC (Chokin Jimu Centre) by standard mail service. Please check the payment certificate and bring it to a nearby Japan Post Bank or the appropriate counter at a Japan Post Office. The payment certificate will be exchanged for the amount of cash indicated. Please bring your official ID with you for it may be required when receiving the refund.
|Notice * Please check through the payment certificate when you receive it. * The payment certificate will be valid for six months, and the expiry date is indicated on the front. Please complete the refund procedure within the designated period.
Thank you for your understanding, and please accept our apology for any inconvenience caused.
|Priority Sales A pre-sale of the tickets for the “READY STEADY TOKYO-Athletics”, which will be held on Tuesday 5 and Wednesday 6 May (both holidays), will be held exclusively for the Men’s Marathon (Olympic Stadium) ticket purchasers. Details will be sent to your address in late February by email.
|Enquiries In case you do not receive the payment certificate, or lose it, please contact Tokyo 2020 Ticket Customer Centre.